What Makes The Difference?

On the way to watch the soccer team, that my son coaches, play in a tournament, my best option for a healthy lunch was Chick-fil-A. No one was outside the building smoking, the building was nicely landscaped on the outside and clean and neat inside. A very friendly young lady greeted me, took my order efficiently and when I thanked her, she replied; “My pleasure.” I asked for a black coffee and the Team Member said that it would take about 4 minutes to brew fresh coffee. Since time was tight, I declined and she immediately offered to fix a water to go, what a nice gesture. The entire atmosphere was pleasant, professional and friendly. Everyone was neatly attired in clean uniforms and there was a genuine can do attitude throughout the building. The entire transaction took about 6 minutes. My order was delivered accurately, with the two different sauces that I had requested and I left with a smile feeling really good about the entire experience.

About Dave Gorden

Dave has always been in the people business. At home, he has been a foster parent to 57 different children. He is also one of the authors of "The Joy of Adoption" a Chicken Soup Book.

Within the professional speaking community, Dave has earned the designation of Certified Speaking Professional (CSP) from the National Speakers Association. CSP is the highest earned designation and it recognizes a commitment to ongoing education, proven speaking experience, and ethical behavior. In addition, he has been honored with the CPAE Speaker Hall of Fame Award. CPAE stands for "Council Of Peers Award Of Excellence" and is considered the Academy Award of the Speaking Profession. Dave is a past president of the National Speakers Association in 1999 an...